HTML, CSS, JS

No description

fork
loading
Files
  • index.html
  • script.js
  • style.css
index.html
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
EDD+10 days 
=========================
Hello from Amazon Selling Partner Support.

Thank you for contacting us. 

I understand that you are concerned regarding the MCF Order ID: 1a946007-1bbb-46dc-ab23-230631aa6ffc which is not delivered. I apologise for the inconvenience caused.

Please be informed that we have researched on this case and found that the Estimated Delivery Date (EDD) for the order was 19th July 2019. 

We try our level best to deliver the items on time and safely to buyers, however, sometimes due to some external factors the orders might get delayed. We apologise for the inconvenience it has caused to you.

As per Amazon policy we ask our seller's to wait for 10 additional working days from the EDD i.e. till 02 August 2019. 

Please know that as per Amazon's policy any MCF order is eligible for investigation only beyond 10 business days of delivery estimate date. "Delivery of the shipment might get delayed by the carrier. If the delivery has not arrived within 10 working days after the maximum estimated delivery date, file a case with Amazon Seller Support using the Contact Us form in Help. 

We will pay you the Replacement Value if Amazon takes responsibility in accordance with our Fulfilment by Amazon terms and policies. We may request from you additional documentation to substantiate your claim. In particular, we may ask you to confirm accuracy of your Fulfilment Request and for proof that the customer did not receive the item."

Please allow Amazon to complete delivery till 02 August 2019 as per Amazon policy, if any discrepancy found after the requested time period you may raise your concern once again, we will surely assist you in better manner.

Kindly refer link provided below for better verification in regards to Multi-Channel Fulfilment Orders:

https://sellercentral-europe.amazon.com/gp/help/200379870?referral=A2EFGIDSTB5M1E_A3F865BBOUJA8F

I request you please create a new case from the below link on 3rd August and we will surely assist you in better manner. Opening a new case will facilitate a more efficient response. 

https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html

Please be confident that Seller Support is just a mail away from you in case you find any difficulty. 

Thank you for your understanding and corporation in this regard. 

Have a great day ahead!

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Hazmat pilot program
=========================
Hello from Amazon Selling Partner Support,

Thank you for contacting us.

I understand that you wish to join FBA 'Hazmat Pilot Program'. 

Please know we have forwarded your request to our concerned team and they have reviewed it and informed us that enrollment in the programme is currently paused with no ETA (Estimated time of arrival) for reopening to non-account managed sellers.

Non-account managed sellers:  Non-account managed sellers means sellers who can not be accumulated as of now to our Hazmat Problem that is why they are termed as non account managed sellers.

I do apologise for the inconvenience caused on Amazon platform due to this as this is not what we want our sellers to experience and I personally wish I was able to do a lot more in this regard. However, as the Policies are determined by our Business team we at Seller Support would not be able to influence those decisions.

Please know once the enrollment is open in this program Amazon will be sending the invitation to all the sellers who are currently not enrolled in this program. I would request to wait for the invitation.

Thank you for you understanding and I wish you all the best for your future online sales.

If you need further assistance, please let us know. We will happy to help you.

Have a great day ahead!


+++++++++++++++++++++++++++++++++++++++++

14 days removal 
=====================
Hello from Amazon Selling Partner Support,

Thank you for contacting us.

I understand that you would like to create removal order in 3rd party warehouse, however, you need to request to book in delivery at least 48 hrs before other wise could be refused and want to know that do you have an option that Amazon instruct the carrier to do so.

In this regard, I would like to inform you that there is no option to instruct the carrier to do this request. I apologize for the this situation. 

Please be informed that removal orders can take 10-14 working days to be dispatched from the FC, and up to 30 working days or more during holiday period (Prime week, October, November and December).

When you request that inventory be returned to you, it is packed at the fulfilment centre and delivered to the address you specify. It may be delivered in multiple deliveries and from multiple carriers if the items are located in different fulfilment centres. Inventory that was delivered to the fulfilment centre in case packs is returned as individual items and packed in boxes or pallets as appropriate to the delivery.

Please be noted that when you will create the removal order you will get carrier partner and tracking details. I would suggest you to book the delivery as per tracking details. 

For more information about removal order, please see the below help page - 

https://sellercentral-europe.amazon.com/gp/help/G200280650?referral=A2E2BFCAC4YWWT_A3F865BBOUJA8F

Thank you for your understanding.

If you need further assistance, please let us know. We will happy to assist you further.

Have a nice day ahead!

+++++++++++++++++++++++++++++++++++++++++++++


14 days simple 
=============================
Hello from Amazon Selling Partner Support.

Thank you for contacting us. 

I understand that your concern is regarding Shipment ID: FBA15CHXY20P which was delivered on Amazon warehouse on 22th July, however, still not marked as checked-in.  

I am sorry for the inconvenience caused on Amazon platform.

I can see that your shipment has been successfully delivered at Amazon warehouse on 22th July 2019, hence, I have marked this shipment to delivered and than checked-in. You may check the shipment status from the below link - 

https://sellercentral-europe.amazon.com/gp/fba/inbound-shipment-workflow/index.html/ref=ag_xx_cont_fbaworkflo#FBA15CHXY20P/summary/contents

Please be informed that it takes more than a few days for us to scan and successfully update the inventory. Once the shipment is delivered to the FC, we wait for 14 days from the delivery date of the shipment as by the end of 14 days period the all the units will be successfully updated in the inventory or may be early. This includes the process of unpacking, manifesting, scanning each unit received and updating your inventory. 

Therefore, I would request you to wait for the 14 days maximum period of time from the delivery date i.e. 5 August 2019 to successfully update the units of this shipment in your inventory.

Waiting for 14 days help to ensure that the products in your shipment have had sufficient time to reach the appropriate fulfilment centres, including your products that need to be reshipped to other locations in order to be closer to customers.

It was a pleasure assisting you today.

Please be confident that Seller Support is just an e-mail away from you in case you find any difficulty. Kindly do not hesitate to write back to us if you need any clarification or any support.

I wish you success in your future endeavours and we are happy to have you associated with Amazon.

Wishing you a great day ahead!

+++++++++++++++++++++++++++++++++++++++++++

Reconcile date 
==========================
Hello from Amazon Selling Partner Support,

Thank you for contacting us.

I understand that your concern is regarding Shipment Ids: FBA15CJ24G7Q and FBA15CJ18TKL for which discrepancies are showing on units. I apologize for the inconvenience caused. 

In this regard, I have checked and found that both Shipments: FBA15CJ24G7Q and FBA15CJ18TKL are checked-in and currently it is in receiving process. 

I would like to assure you please do not worry as our FC team is still working on this shipment and currently the units are being double checked physically to avoid any discrepancies. All the units will be updated in stock correctly very soon without any discrepancy.

Please be informed that as per Amazon policy, if the shipment is delivered to Amazon then the sellers need to wait to the reconcile date which is shown on the shipment summary page under the "Reconcile" tab to get updated the units in your stock. 

As per the reconcile date your Shipment ID: FBA15CJ18TKL will become eligible for investigation on  17 Aug 2019 and Shipment ID: FBA15CJ24G7Q will become eligible for investigation on 10 Aug 2019 . I assure you that by the end of this or prior to that your units under the shipment will get updated correctly and there will be no discrepancy.

You may confirm the reconcile date from the below link -  

https://sellercentral-europe.amazon.com/gp/fba/inbound-shipment-workflow/index.html/ref=ag_xx_cont_fbaworkflo#FBA15CJ18TKL/summary/discrepancies

https://sellercentral-europe.amazon.com/gp/fba/inbound-shipment-workflow/index.html/ref=ag_xx_cont_fbaworkflo#FBA15CJ24G7Q/summary/discrepancies

Please note that waiting for reconcile date helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfilment centres, including your products that need to be re-shipped to other locations in order to be closer to customers.

Thank you for your understanding and co-operation. 

Please be confident that Seller Support is just a mail away from you in case you find any difficulty. 

Have a nice day ahead!
++++++++++++++++++++++++++++++++++++++++++++++

MCF deny 
====================
Hello from Amazon Selling Partner Support.

I have gone through your mail and understand that your concern is related to the Reimbursement against the MCF Order ID= CONSUMER-20190702-014746.

As per the mail & details available we understand that the order is not delivered to the buyer and there is no delivery info available on the tracking as well.

I would like to inform you that we have tried to create a reimbursement against the MCF Order using our System Software however, as per the update received from the System this Seller Account is not eligible for a reimbursement against a MCF Order.

As per the latest guidelines related to the reimbursement against MCF Orders the System will not create any reimbursement on MCF Order if the reimbursement percentage goes more than 2% on the total number of MCF Orders 696 placed in the last 180 days.

We have checked and come to know that there are a total of 696 MCF Orders placed in the last 180 days.

Manage Orders=https://sellercentral-europe.amazon.com/orders-v3/fba/all?salesChannel=A38D8NSA03LJTC,A62U237T8HV6N,AFQLKURYRPEL8,AZMDEXL2RVFNN,A1ZFFQZ3HTUKT9&date-range=last-180&page=1

696 MCF Orders are placed in the last 180 days and 52 were Reimbursed hence, as per this:

Defect rate is 7.47126436782 which is more than 2% hence, the System is not creating a reimbursement against this Order.
-------------------------------------------------------------------------------------------------------------------------------------
In case you require further assistance, please feel free to write back to us by creating a new case in the link mentioned below and we would be delighted to assist you:

https://sellercentral-europe.amazon.com/cu/contact-us

Our phone lines are open Monday to Friday from 08 AM to 08 PM UK time, our e-mail lines are open 24/7.

To request phone calls from your Seller Central account you can use the "Call me now" feature.

We will call you and assist with your questions and concerns.

Please know that we are never busy when it comes to serving our sellers. We strive hard so that we can provide the best service to our sellers. We will be more than happy to assist you at the earliest.

May you have a lovely day!!!

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Cubiscan Done
========================
Hello from Amazon Selling Partner Support,

Please be informed that we have raised a ticket to our FC team to remeasure the ASIN: B0744QDFRR.

Our FC team has confirmed new measurements for ASIN: B0744QDFRR as noted below.

Length:        28.399999971032    cm
Width:         21.99999997756    cm
Height:        16.599999983068003    cm
Weight:        1.8199999984737651    kg
FBA rates      £2.68

These attributes and the fees being charged are up to date. Please note that FBA fee will be charged as per the below rate card -

https://m.media-amazon.com/images/G/02/FBA_Files/2019/190726-FBA-Rate-Card-UK.pdf?ld=NSGoogle_null

For more information about different product size tiers, refer to:

https://sellercentral.amazon.co.uk/gp/help/201105770

Frequently Asked Questions about dimension verification:

 * How do you verify dimensions?
We remeasure the product at our fulfilment centre and use those dimensions.
We calculate outbound shipping weight for each unit by adding the packaging weight to either the unit weight or the dimensional weight, whichever is greater. Then we round up the total to the nearest pound.

 * Will the dimensions and weight differ from what I measured on my items?
The dimensions and weight for the same item can differ significantly depending on the packaging and the way it is sent to our fulfilment centre.

 * Will the updates reflect the measurements that I provided?
The results might not match your intended dimensions and the values might vary from what you expected.

It's a pleasure to assist you..

If you need further assistance, please let us know. We will happy to assist you.

Have a nice day ahead!

+++++++++++++++++++++++++++++++++++++++++++++++
result
console